Customer and investor experience

Be worth watching between announcements

Between announcements you do not exist to the market.

Our perspective

Between announcements you do not exist to the market, and between purchases you do not exist to the customer.

An investor doing due diligence now expects what a consumer expects: the right information, a dynamic way through it, and multimedia on par with everything else they use. So the journey is one system, from the first time someone hears of you to the day they bring you the next believer. We design it, then we run it.

  1. 01Investor journeys and investor hubs
  2. 02Customer journeys, first contact to advocacy
  3. 03Personas and jobs to be done, from the evidence
  4. 04Onboarding, retention and upgrade flows
  5. 05Investor materials that read on a phone
  6. 06Content systems for both audiences
  7. 07Search and answer-engine optimisation

Teako Minerals

From the register to a project to the form, in the order an investor takes it.

The shareholder register on a laptop on rock, the licence map of Norway before and after it.
A project page: the ice edge and the snow valley from the air as its hero, the small player over it.
The Arefjellet page and its form on a phone leaning on rock.
Highly creative, responsive around the clock, with a mission to challenge conventional thinking, while still understanding the particular demands of communicating for a public company in the mineral exploration sector.
Mark SteeltoftDirector, Vice President of Corporate Development, Teako Minerals Corp.
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Altamira Gold

The investor highlights as a ledger, the pack a click away, the mission on the display.

The investor highlights on a MacBook on dark rock, angled.
The investor highlights on a MacBook on dark rock, angled.
The live investors page at 1440: why Altamira, and the investor pack.
The mission on a display standing on rock.
The mission on a display standing on rock.
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HealthspanMD

A question about ageing, asked as a conversation rather than a form, and a report to walk away with.

The live quiz at 1440, welcome to report.
The score and the months on two phones on the plinth.
The score and the months on two phones on the plinth.
The report on a phone on a leather chair: the score, the gauge, the findings.
The report on a phone on a leather chair: the score, the gauge, the findings.
The design work was incredible, the process was seamless, and our entire team at HealthspanMD gave a unanimous ‘yes’ to moving forward together!
RielynHealthspanMD
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Questions buyers ask

What is an investor experience, and how is it different from an investor relations website?
How do we keep investors interested between announcements?
What is customer journey design?
How do you research an audience without a big survey?
What is answer-engine optimisation?
Expertise
Brand and propositionProduct and technologyCampaigns and multimedia
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